ABOUT GRM

Grievance Redressal in Educational Institutions

Eduscation Grievance Redress Mechanism is an online grievance redressal system which helps the institute to establish a complaint management system for the fair redressal of grievances. Using an efficient grievance redressal system, every educational institution can claim to be accountable, responsive and user-friendly in terms of the services it provides.

1) Based on AICTE Guidelines

2) Easy to use platform for registering Grievances

3) Separate interface for Students, Staff, Parents and other stake holders to post Grievances

4) Easy to use interface for Grievance Cell Members for replying to Grievances

5) Facility to create escalation level, escalation time dynamically

6) Strong Admin interface to manage the Software

7) Mobile friendly user interface

8) Advanced features like Auto escalation with SMS and Email notifications, Auto refreshing pages etc.

9) Easy data import & export facilities

10) Auto backup facility

11) Secured and performance tested open source based application

12) Easy to use search and reports (customizable)

13) Graphical reports

13) Supports both Cloud based / On-premises installation

14 ( 2 days time to setup & start the software**)

15) ** Based on availability of inputs from College.