As stated in the latest AICTE directive, the HRD Ministry had emphasized the requirement to have a mechanism for online registration in addition to the disposal of the grievances not only of the students but also the faculty members.
As a consequence, the All India Council for Technical Education (AICTE) has spoken out with new directives on Grievance redressal software AICTE requesting every single institution affiliated to it in favor of establishing an online Grievance Redressal System for registering as well as disposing of grievances.
On the contrary, the directive, the Chairman of AICTE stated that nonetheless, the students do lodge a complaint, merely a small number of are addressed, few delayed as well as rest not addressed.
There are numerous complaints received by the AICTE portal as well as the government's centralised public grievance redress and monitoring system portal that has put strain for an establishment of an efficient Grievance tracking system in technical education institutions.
Based on AICTE, achieving the objectives of a Grievance Redressal would have to be beneficial to address entire grievances at a given time. By doing so it will provide clarity and students ought to be more benefitted.
Furthermore, the Council will bear in mind the functioning of the grievance redressal system at the moment of the revival of their approval every year.
By means of this, AICTE purpose toward supporting students, parents, teachers, as well as the staff who became deprived of the services given by the college with the position on which he/she is entitled who is responsible for dealing with the grievance tracking and offering effective solutions to the user complaints with unbiased and in fair manner.
The AICTE has made it mandatory for all technical education institutions to inform about the grievance portal through notice board, bulletin by providing names, contact numbers and email ID of respective members of grievance cell committee.
Moreover with the directive of the Grievance redressal software AICTE it is compulsory to submit a report on the number of issues received, disposed as well as information regarding the pending issues should be submitted in the last date of the previous month by the regulator.